Shipping Policy
In those cases in which it is necessary to make the physical delivery of the contracted goods, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, which was attributable to him, ALKYMIA DELICIAS SL could not meet the delivery date, will contact the user to inform him of this circumstance and the user may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact ALKYMIA DELICIAS S.L. to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to ALKYMIA DELICIAS S.L, ALKYMIA DELICIAS S.L will understand that the
User wishes to withdraw from the contract and the contract will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded, with the exception of the additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is deemed to be terminated.
However, the User must bear in mind that the transport derived from the termination may have an additional cost that may be passed on to the User.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when ALKYMIA DELICIAS S.L. receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time subsequent to the full receipt of the amount paid by ALKYMIA DELICIAS S. L. L.
In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
Refund policy
REFUNDS
The ownership of this website, https://delistore.shop,(hereinafter Website or ALKYMIA DELICIAS S.L) is held by: ALKYMIA DELICIAS S.L with CIF: B-93195170 and address at Alkymia Delicias SL Av girasoles Cc Odeon 1
, 29660, MARBELLA. In the cases inwhich the User acquires products in or through the Website of the owner, he/she has a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from such purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the goods purchased on the Website of ALKYMIA DELICIAS S.L or in case the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.
To exercise this right of withdrawal, the User must notify ALKYMIA DELICIAS S.L.
You can do so, where appropriate, through the contact spaces provided on the Website or through:
By post: ALKYMIA DELICIAS S.L, Alkymia Delicias SL Av girasoles Cc Odeon 1
By email: info@deliciasgourmetgroup.com
By telephone: +34 951 398 618
The User, regardless of the means he/she chooses to communicate his/her decision, must clearly and unequivocally express that it is his/her intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that ALKYMIA DELICIAS S.L. makes available as part attached to these Conditions, however, its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the deadline.
In case of withdrawal, ALKYMIA DELICIAS S.L will refund the User all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on the
that ALKYMIA DELICIAS S.L is informed of the decision to withdraw by the User.
ALKYMIA DELICIAS S.L will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, ALKYMIA DELICIAS S.L. may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of the return of the same, depending on which condition is met first.
The User may return or send the products to ALKYMIA DELICIAS S.L at:
AAlkymia Delicias SL Av girasoles Cc Odeon 1, 29660, MARBELLA.
And shall do so without any undue delay and, in any case, at the latest within 14 calendar days from the date on which ALKYMIA DELICIAS S.L was informed of the decision of withdrawal.
The User acknowledges knowing that he/she shall bear the direct cost of return (transport, delivery) of the goods, should any be incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
video without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.
In this same sense governs the provision of a service that the user could hire on this website, as this same law states that the right of withdrawal will not assist users when the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by ALKYMIA DELICIAS S.L,
will have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same condition in which they were delivered or have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.
In the following link you can download the Model withdrawal form:
https://www.ocu.org/consumo-familia/derechos-consumidor/modelos/desistimiento-del-contrato-en-compras-a-distancia/ver-modelo
Return of defective products or shipping error
This is all those cases in which the User considers that, at the time of delivery, the product does not conform to the stipulated in the contract or purchase order, and therefore, should contact ALKYMIA DELICIAS S.L immediately and let him know the existing disagreement (defect / error) by the same means or using the contact details provided in
the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether to proceed with the refund or, where appropriate, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery charges and costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always apply.